Tiger Fire bv
Aalterbaan 238 B
9900 Maldegem
Belgium
webshop@tigerfire.eu
VAT BE 0675.392.390

Article 1: General Provisions
The e-commerce website of Tiger Fire, a company with its registered office at 9990 Maldegem - Belgium, VAT BE 0675.392.390, (hereinafter 'Tiger Fire') offers its customers the opportunity to purchase products online in its webshop.

These general terms and conditions (“Terms”) apply to every order placed by a visitor to this e-commerce website (“Customer”). By placing an order via the Tiger Fire webshop, the Customer must explicitly accept these Terms, thereby agreeing to the applicability of these Terms to the exclusion of all other terms and conditions. Additional terms and conditions of the Customer are excluded, unless they have been accepted in advance, in writing and explicitly by Tiger Fire.

Article 2: Price
All prices listed are expressed in EURO, always including VAT and all other duties or taxes that the Customer must pay.

If delivery, reservation or administrative costs are charged, this will be stated separately.

The price indication only refers to the items as described verbatim. The accompanying photos are decorative and may contain elements that are not included in the price.

Article 3: Offer
Despite the fact that the online catalog and the e-commerce website are compiled with the greatest possible care, it is still possible that the information provided is incomplete, contains material errors or is not up to date. Obvious mistakes or errors in the offer are not binding on Tiger Fire. Tiger Fire is only bound by a best-efforts obligation with regard to the accuracy and completeness of the information provided. Tiger Fire is in no way liable in the event of obvious material errors, typesetting or printing errors.

If the Customer has specific questions about, for example, sizes, color, availability, delivery time or delivery method, we request the Customer to contact us in advance via webshop@tigerfire.eu.

The offer is always valid while stocks last and can be modified or withdrawn at any time by Tiger Fire. Tiger Fire cannot be held liable for the unavailability of a product. If an offer has a limited validity period or is subject to conditions, this will be explicitly stated in the offer.

Article 4: Online Purchases
The Customer can place orders in the ways indicated on the website.

The Customer is required to accept the General Terms and Conditions before concluding a Contract, failing which the Contract will not be concluded. Placing an order via the webshop and ticking the box next to the text: “I have read and agree to the General Terms and Conditions of the Website” is considered acceptance of the General Terms and Conditions.

The Customer can choose between the different payment options offered on the website.

Tiger Fire is entitled to refuse an order due to a serious shortcoming of the Customer with regard to orders in which the Customer is involved.

Article 5: Delivery and Execution of the Agreement
Items ordered via this webshop are delivered in the Netherlands, France, Luxembourg, Germany, Spain, Portugal, Italy, Denmark, Switzerland, and Austria.

Tiger Fire delivers the Product(s) by shipping them to the Customer or their representative. Up to the front door or driveway on the ground floor. Goods are only made and/or shipped after payment has been credited to our account. The shipping costs are listed on the website.

If the Customer has provided an incorrect address for delivery or is not at their address at the time of delivery to receive their shipment, the Supplier has the right to charge the Customer additional delivery costs.

Unless otherwise agreed or expressly stated, the goods will be delivered to the Customer's residence within 30 days of receipt of the order.

If a Product cannot be delivered, the Customer will be informed within thirty (30) days. In that case, the Customer has the right to terminate the Contract without any costs. The Customer is not entitled to compensation. In the event of termination in accordance with this article, Tiger Fire will refund the amount paid by the Customer as soon as possible, but no later than fourteen (14) days after termination.

Any visible damage and/or qualitative shortcoming of an item or other shortcoming in the delivery must be reported immediately by the Customer to Tiger Fire and must be noted on the CMR of the transport company. A photo of the CMR with the remark must be taken and sent immediately, but no later than 24 hours after receipt, to info@tigerfire.be. This must be done before completing the complaint form. If damage is not noted on the CMR slip and not reported within 24 hours, no claim can be made to the carrier for shipping or handling damage.

The risk of loss or damage passes to the Customer as soon as they (or a third party designated by them who is not the carrier) have physically taken possession of the goods. However, the risk already passes to the Buyer upon delivery to the carrier, if the carrier has been instructed by the Buyer to transport the goods and this choice was not offered by Tiger Fire.

The Buyer is obliged to take delivery of the Products at the agreed place(s) at the time when the Supplier delivers or has them delivered to the Buyer or at the time when they are made available to the Buyer in accordance with the Agreement. If the Buyer fails to do so, the resulting costs, including shipping costs, will be borne by them.

If the Buyer refuses or is negligent in providing information or instructions necessary for the delivery, the Products intended for delivery will be stored at the expense and risk of the Buyer.

Article 6: Retention of Title
The delivered items remain the exclusive property of Tiger Fire until full payment by the Buyer.

The Buyer undertakes, if necessary, to inform third parties of Tiger Fire's retention of title, for example to anyone who would seize the items not yet fully paid for.

Article 7: Right of Withdrawal
The provisions of this article only apply to Customers who purchase items online from Tiger Fire in their capacity as consumers.

The Customer has the right to withdraw from the contract within a period of 14 calendar days without giving any reason.

The withdrawal period expires 14 calendar days after the day:

• “on which the Customer or a third party designated by the Customer, who is not the carrier, takes physical possession of the good.”;
• “on which the Customer or a third party designated by the Customer, who is not the carrier, takes physical possession of the last good.”;
• “at the moment when the Customer or a third party designated by the Customer, who is not the carrier, takes physical possession of the last shipment or the last part.”

To exercise the right of withdrawal, the Customer must inform Tiger Fire by e-mail (webshop@tigerfire.eu) of their decision to withdraw from the contract. The Customer can use the COMPLAINT - RETURN FORM for this, which can be found on the website. We cannot credit anything without a fully completed form, sent via email and together with the returned product.

To meet the withdrawal deadline, the Customer must send their communication regarding the exercise of the right of withdrawal before the withdrawal period has expired.

The Customer must return the goods, in accordance with the reasonable and clear instructions provided by Tiger Fire, without delay and in any event no later than 14 calendar days from the day on which they communicated their decision to withdraw from the contract to (Tiger Fire, Aalterbaan 238B, 9990 Maldegem - Belgium). The Customer is on time if they send back the goods before the period of 14 calendar days has expired.

If the Customer exercises their right of withdrawal, the Customer will be responsible for the cost of returning the goods.

If the returned product has been depreciated in any way, Tiger Fire reserves the right to hold the Customer liable and claim compensation for the depreciation of the goods resulting from the use of the goods by the Customer that goes beyond what is necessary to establish the nature, characteristics, and functioning of the goods.

Only items that are in their original packaging, together with all accessories, manuals, and invoice or proof of purchase can be returned.

If the Customer has not exercised their right of withdrawal at the end of the withdrawal period (14 calendar days), has not indicated their intention to do so, or has not returned the Product(s) to Tiger Fire, the purchase is final.

Any additional costs resulting from the Customer's choice of a different delivery method than the cheapest standard delivery offered by Tiger Fire will not be reimbursed.

Tiger Fire will refund the Customer using the same payment method that the Customer used for the original transaction, unless the Customer has expressly agreed otherwise; in any case, no costs will be charged to the Customer for this refund.

The Customer cannot exercise the right of withdrawal for:

• the supply or provision of goods or services whose price depends on fluctuations in the financial market that are beyond Tiger Fire's control and which may occur within the withdrawal period;
• the supply of goods made to the Customer's specifications, or which are clearly intended for a specific person;
• the supply of goods which, by their nature, are irrevocably mixed with other products after delivery;
• contracts in which the Customer has expressly requested Tiger Fire to visit them to carry out urgent repairs or maintenance;
• contracts concluded during a public auction.

Article 8: Warranty
Under the law of September 21, 2004, concerning the protection of consumers in the sale of consumer goods, the consumer has legal rights. This legal warranty applies from the date of delivery to the first owner. Any commercial warranty does not affect these rights.

To invoke the warranty, the Customer must be able to present proof of purchase. Customers are advised to keep the original packaging of the goods.

For items purchased online and delivered to the Customer's home, the Customer must contact Tiger Fire and return the item at their own expense to Tiger Fire.

If a defect is found, the Customer must inform Tiger Fire as soon as possible. In any case, a defect must be reported within a period of 2 months after its discovery by the Buyer. After this period, any right to repair or replacement expires.

The (commercial and/or legal) warranty never applies to defects arising from accidents, neglect, falls, use of the item contrary to the purpose for which it was designed, non-compliance with the instructions or manual, modifications or changes to the item, rough use, normal wear and tear or damage, poor maintenance, or any other abnormal or incorrect use.

The warranty does not entitle the Customer to replacement or reimbursement of lost or stolen items.

Defects that manifest themselves after a period of 3 months from the date of purchase, if applicable delivery, are presumed not to be hidden defects, unless the Customer proves otherwise.

Article 9: Customer Service
Tiger Fire can be reached by email at webshop@tigerfire.eu. Any complaints can be addressed to this email address, mentioning your order number.

Article 10: Penalty for Non-Payment
Without prejudice to the exercise of other rights to which Tiger Fire is entitled, the Customer is, in the event of non-payment or late payment, by operation of law and without notice, liable to pay interest of 10% per year on the unpaid amount from the date of default. In addition, the Buyer is, by operation of law and without notice, liable to pay a fixed compensation of 10% on the amount in question, with a minimum of 25 euros per invoice.

Without prejudice to the foregoing, Tiger Fire reserves the right to take back the unpaid (fully) items.

Article 11: Privacy
Tiger Fire respects the Belgian law of December 8, 1992, on the protection of privacy with regard to the processing of personal data.

The personal data you provide will only be used for the following purposes: execution of the concluded agreement, processing of the order, sending newsletters, advertising, and/or marketing purposes.

You have a legal right to access and correct your personal data. Upon proof of identity (copy of identity card), you can obtain the written communication of your personal data free of charge via a written, dated, and signed request to Tiger Fire, Aalterbaan 238 B, 9990 Maldegem - Belgium, webshop@tigerfire.eu. If necessary, you can also request to correct the data if it is incorrect, incomplete, or not relevant.

In case of use of data for direct marketing: You can oppose the use of your data for direct marketing free of charge. For this, you can always contact Tiger Fire, Aalterbaan 238 B, 9990 Maldegem - Belgium, webshop@tigerfire.eu.

We treat your data as confidential information and will not pass it on, rent, or sell it to third parties.

The Customer is responsible for keeping their login details confidential and the use of their password. Your password is stored encrypted, so Tiger Fire does not have access to your password.

Tiger Fire keeps online (anonymous) visitor statistics to see which pages of the website are visited and to what extent.

If you have any questions about this privacy statement, you can contact us via webshop@tigerfire.eu.

Article 12: Use of Cookies
During a visit to the site, 'cookies' may be placed on the hard drive of your computer. A cookie is a text file that is placed by the server of a website in the browser of your computer or on your mobile device when you consult a website. Cookies cannot be used to identify individuals, a cookie can only identify a machine.

Functional Cookies
These cookies are necessary for the website to function. Without these cookies, you and some preferences (such as your language settings) cannot be saved.

Google Analytics
To test the quality and effectiveness of our website, we use Google Analytics. This allows us to see how the website is used and how we can improve the website. We have concluded a data processing agreement with Google. This means that Google does not use the data collected by these cookies for its own purposes.

Tracking Cookies
We ask for your permission to place tracking cookies. Based on the pages you have visited, we can show you advertisements that we think are interesting for you.

Social Media
Our website contains buttons from Facebook, Instagram, Twitter, LinkedIn, and Pinterest. These buttons allow, for example, pages to be shared on social media. Social media collect information via the code of these buttons, even before you press the button. We have no influence on this. With these cookies, social media allow advertisers to find you. Regularly read the privacy statement of Facebook, Instagram, Twitter, LinkedIn, and Pinterest to see what happens to your data collected via the cookies.

You can set your internet browser so that cookies are not accepted, that you receive a warning when a cookie is placed, or that the cookies are subsequently removed from your hard drive. You can do this via the settings of your browser (via the help function). Note that certain graphic elements may not be displayed correctly or that you may not be able to use certain applications.

By using our website, you agree to our use of cookies.

Article 13: Invalidity - Non-Waiver
If any provision of these Terms is declared invalid, illegal, or null, this will in no way affect the validity, legality, and applicability of the other provisions.

The failure at any time by Tiger Fire to enforce or exercise any of the rights set out in these Terms will never be construed as a waiver of such provision and will never affect the validity of such right or these rights.

Article 14: Amendment of Terms
These Terms are supplemented by other terms to which explicit reference is made and the general sales conditions of Tiger Fire. In case of contradiction, these Terms prevail.

Article 15: Evidence
The Customer accepts that electronic communications and backups can serve as evidence.

Article 16: Applicable Law - Disputes
Belgian law applies, with the exception of the provisions of international private law regarding applicable law. The Vienna Convention on Contracts for the International Sale of Goods is excluded.

For legal disputes, the courts of the Consumer's place of residence are competent. The Consumer can also turn to the ODR platform (http://ec.europa.eu/consumers/odr/).

Article 17: Language – Taal – Langue – Sprache – Idioma - Lingua
If the customer agrees to the general terms and conditions, he also declares to have sufficient command of the language of the general terms and conditions.

Als de klant akkoord gaat met de algemene voorwaarden verklaart hij eveneens de taal van de algemene voorwaarden voldoende te beheersen.

Si le client accepte les conditions générales, il déclare également maîtriser suffisamment la langue des conditions générales.

Wenn der Kunde den allgemeinen Geschäftsbedingungen zustimmt, erklärt er auch, die Sprache der allgemeinen Geschäftsbedingungen ausreichend zu beherrschen.

Si el cliente acepta las condiciones generales, declara también tener un dominio suficiente de la lengua de las condiciones generales.

Se il cliente accetta le condizioni generali, dichiara anche di avere sufficiente padronanza della lingua delle condizioni generali.