Sales related
Can I return my device if I am not satisfied with it?
Will I receive an order confirmation after my purchase? What if I haven't received it?
What is the delivery time?
The average delivery time is between 2 and 5 business days.
How will the device be delivered?
Do I need to be home for the delivery?
What if I'm not home for delivery?
A second delivery attempt for a pallet shipment will incur additional costs that you will need to pay before receiving your order.
What warranty is provided?
Can I obtain spare parts?
Can I purchase parts separately?
Plancha
Is a plancha grill suitable for professional use?
Thanks to the even cooking surface with multiple heat zones, chefs can work efficiently and with control – even when handling large volumes. Whether it’s meat, fish, vegetables, or desserts – the plancha grill offers maximum flexibility and precision.
The units are made from durable materials such as Corten steel and feature a heat-resistant black powder coating in the Black Line, ensuring a luxurious appearance and long-lasting performance, even under heavy outdoor use.
Looking to buy a plancha grill for professional use? Discover TIGER FIRE’s collections and experience the perfect balance of power, design, and reliability.
What is the difference between the Corten steel collection and the Black Line?
This line is made from Corten steel, a type of steel that develops a rust-colored patina over time. This not only gives it a natural, rugged appearance but also protects the steel from further corrosion. Ideal for those who appreciate a rustic, industrial look that blends beautifully into outdoor environments.
Black Line
The Black Line features a heat-resistant black powder coating, giving it a sleek, modern, and luxurious appearance. This coating provides extra protection against heat and weather conditions and is also easy to clean. Perfect for high-end outdoor kitchens and modern patios.
In summary:
Corten steel = natural, weathered, and rugged.
Black Line = sleek, stylish, and refined.
Both lines offer the same powerful performance and are suitable for professional use, but the choice depends on your aesthetic preferences and the environment in which you plan to place the plancha grill.
How long does it take for the plancha grill to reach cooking temperature?
TIGER FIRE plancha grills are designed for fast heat-up and efficient heat distribution. On average, it takes 15 to 25 minutes for the cooking surface to reach full temperature, depending on the model, outdoor temperature, and type of wood used.
Thanks to the powerful heat source and even cooking surface, multiple heat zones are created, allowing you to start grilling quickly and prepare different ingredients at the same time.
This is ideal for professional use: it saves time during mise-en-place and allows for quick transitions during busy service periods.
Can I cook different dishes at the same time on the plancha grill?
Yes, with a TIGER FIRE plancha grill you can effortlessly prepare multiple dishes at the same time. The spacious cooking surface with different heat zones allows you to grill meat, fish, vegetables, and even desserts simultaneously – without flavors mixing.
Want even more flexibility? There are various accessories available to take your plancha to the next level, such as:
- Raised Honey Grill Rack – Add an extra grilling level above the fire. Ideal for larger quantities or keeping ingredients warm. Thanks to the smart design, you can add wood without interrupting the cooking process. Compatible with models 88 and 112.
- Wok Set – Stir-fry like a chef directly over the wood fire. Perfect for noodles, mussels, or stews. Adds an Asian twist to your outdoor kitchen. Suitable for models 70, 88, and 112.
- Salmon Plank – Prepare salmon the traditional Finnish way over an open fire. For an intense, smoky flavor experience. A real eye-catcher and ideal for slow cooking. Compatible with models 88 and 112.
With these add-ons, you not only increase your cooking capacity but also introduce new flavors, techniques, and experiences to your outdoor cooking moments. Every barbecue becomes a culinary adventure.
Can you also cook vegetarian or vegan dishes on a plancha grill?
Absolutely! The plancha grill is perfectly suited for vegetarian and vegan dishes. Thanks to its large, flat cooking surface and even heat distribution, you can prepare vegetables, meat substitutes, tofu, tempeh, and even fruit to perfection. Think grilled zucchini, bell peppers, eggplant, corn on the cob, or even a vegan burger. The high temperature ensures delicious caramelization and preserves flavor and texture. Moreover, you can easily use a separate zone to avoid cross-contamination with animal products.
Is the plancha grill delivered pre-assembled?
Yes, the TIGER FIRE plancha grills are largely delivered pre-assembled. The base is fully welded, ensuring maximum stability and a high-quality finish – so you don’t need to assemble it yourself.
Only the fire bowl and the griddle plate are delivered separately and need to be placed by you. This is easy and requires no technical knowledge.
Which type of wood should I use?
The best wood that produces the most flames and the least smoke is beech wood. A combination of oak and beech is often used.
If your wood is not dry (moisture should be below 20%), it will also produce a lot of smoke and burn poorly.
Make sure not to use scrap wood or softwood.
Large pieces of wood are not recommended.
How do I light the plancha BBQ?
Use small pieces of wood and build a pyramid shape. Never add too much wood to the fire at once, as this will create more smoke and less heat.
Use the Swiss method to light the plancha grill.
How do I create different temperature zones?
You can use cedarwood planks to halve the temperature of your cooking surface and keep ingredients warm.
Adjusting the distance of your ingredients from the fire or adjusting the position of your burning fire in the bowl is sufficient to change the cooking temperature.
Can I leave a TIGER FIRE barbecue outside all year round?
Corten steel develops a natural rust layer (patina) over time that protects the metal from further corrosion. This makes it not only functional but also aesthetically appealing. The Black Line is finished with a high-quality coating that retains its deep black color even with heavy use and exposure to rain, wind, and sun.
Although our barbecues are weather-resistant, we recommend using a protective cover or covering the unit during long periods of non-use. This keeps your barbecue in top condition and further extends its lifespan.
Looking to buy a plancha grill that can stay outside all year? Choose the durable quality of TIGER FIRE.
How do I avoid smoke formation?
• Wet or partially dry wood;
• Oversized wood blocks;
• Adding too much wood at once, causing the fire to smother;
• Placing wood blocks flat in the fire pit, limiting oxygen supply and causing the blocks to smolder.
What oil should I use?
It's recommended to use vegetable oil with a higher smoke point, such as peanut, rice, grapeseed, canola, safflower, or soybean oil.
Use our oil can to measure the ideal amount each time.
What to do during the initial use?
Before your first cooking session, thoroughly clean the griddle with warm water and a mild detergent. This process removes any production-related impurities and the protective coating. After cleaning the surface, apply a thin layer of high-smoke-point vegetable oil to saturate and protect the griddle from rust while helping to develop a smooth non-stick surface.
Lastly, heat the TiGER FiRE gradually to a high temperature over 1 hour to season it. This process promotes seasoning and ensures an optimal cooking surface for future preparations.
This careful preparation process sets the stage for flavorful cooking experiences with TiGER FiRE.
How do I maintain my TiGER FiRE?
After each cooking session, it's essential to thoroughly clean the griddle with a spatula to remove food residue. Then, rub the surface with vegetable oil to protect it from rust and maintain the non-stick coating. For deeper cleaning sessions, you can use warm water and a mild detergent, followed by thorough rinsing and drying.
Make sure to apply a thin layer of oil to the griddle after cleaning before storing it.
Regularly, depending on usage, it's important to remove any accumulated residues or impurities using a TiGER FiRE spatula. This helps keep the griddle smooth and clean, ensuring optimal cooking performance.
In summary, properly oiling the griddle is key to maintaining your plancha and preparing delicious dishes on a well-prepared cooking surface.
Be sure to check each month to ensure your griddle is still adequately coated with a layer of oil. Avoid leaving ash residues in the fire pit when using water.
I accidentally scratched my Black Powder Plancha BBQ. How can I fix this?
You can refresh your TiGER FiRE over time or touch up superficial damage using Touch Up Paint.
This allows you to easily and independently maintain the original appearance of your TiGER FiRE.
Is the black powder coating resistant to scratches and heat?
Yes, the black powder coating used on TIGER FIRE plancha grills is specially developed to withstand both high temperatures and scratches. This heat-resistant coating protects the steel from extreme heat and prevents the exterior from discoloring or getting damaged during intensive use.
Moreover, the coating is wear-resistant and easy to maintain, keeping your plancha looking sleek and stylish for a long time – even with daily professional use in hospitality or outdoor kitchens.
Please note: as with any coated surface, it’s important to avoid sharp metal objects or abrasive cleaning agents to maximize the coating’s lifespan.
What are the advantages of Corten steel?
Corten steel, also known as weathering steel, is an exceptionally durable material specifically developed to withstand extreme weather conditions. Over time, it forms a natural rust layer that not only gives it a unique appearance but also protects the underlying steel from further corrosion.
- Weather-resistant: The rust layer acts as a protective barrier, eliminating the need for additional coating.
- Low maintenance: No painting or treatment required – the material maintains itself.
- Durable: Lasts for years, even with intensive outdoor use.
- Aesthetic appeal: The warm, rust-brown color provides a natural and robust look that only improves over time.
- Eco-friendly: 100% recyclable and designed with longevity in mind.
Thanks to these properties, Corten steel is ideal for plancha grills that remain outdoors year-round and are used intensively – both privately and professionally.
My Corten steel TiGER FIRE has different coloring. Is this normal?
Color variation occurs because Corten steel reacts to environmental conditions such as humidity, heat, and weather exposure. The oxidation process does not occur evenly across the entire surface, resulting in variations in color and texture. This color difference is completely normal and adds to Corten steel's distinctive appearance.
It's important to note that the color variation does not affect the durability or performance of Corten steel. In fact, the patina that forms protects the steel from further corrosion and contributes to the material's long lifespan.
So, if you notice color differences on your Corten steel TiGER FiRE plancha, there's no need to worry. It's a natural and aesthetic characteristic of this beautiful material, adding character to your barbecue over time.
What is the difference between a Kamado and a plancha grill?
Although both the Kamado and the plancha grill are designed for high-level outdoor cooking, they differ significantly in operation, usage, and cooking style.
🔥 Kamado grill
A Kamado is a ceramic barbecue with a lid, based on an ancient Japanese design. Thanks to its excellent heat insulation and precise temperature control, it is ideal for:
- Slow cooking (such as pulled pork or brisket)
- Smoking
- Baking (e.g. pizza or bread)
- Grilling with the lid closed
The Kamado is versatile and perfect for those who enjoy experimenting with slow cooking and smoky flavors.
🔥 Plancha grill
A plancha is an open grill plate that heats evenly, often with multiple heat zones. These devices are ideal for:
- Fast and direct grilling
- Vegetables, fish, meat, and even desserts
- Professional use thanks to the large cooking surface and temperature control
Planchas are perfect for those who love speed, precision, and a social outdoor cooking experience.
Buy a plancha grill or rather a Kamado grill? At TIGER FIRE you’ll find both – each with its own character, cooking style, and appearance. Combine them for a complete high-end outdoor kitchen.
Can I also use the plancha grill as a fire pit?
Yes, your Tiger Fire plancha grill is not only a powerful plancha, but also a stylish fire pit. After cooking, you can keep the fire burning to enjoy warmth and ambiance. This makes it perfect for long evenings outdoors.
Thanks to its sturdy design and heat-resistant materials, the TIGER FIRE plancha grill is perfectly suited for:
- Cozy moments around the fire
- Use as an atmospheric outdoor fireplace
- Warmth and light, even without cooking
This way, you enjoy not only delicious food but also a unique outdoor experience — all year round.
Is the steel used recyclable?
Yes, the steel used for our grills is fully recyclable. We deliberately choose materials that are not only durable in use but can also be reprocessed at the end of their life cycle.
By choosing recyclable steel, you contribute to a circular economy and reduce the ecological footprint of your outdoor kitchen.
How sustainable is the production process?
We aim for the most sustainable production process possible. This means working with efficient production methods, local craftsmanship, and durable materials. In doing so, we reduce transport, waste, and energy consumption.
We also consciously choose recyclable steel and produce in small, controlled batches to use resources efficiently and avoid overproduction. Each product is designed with a focus on quality, so it lasts for years — both functionally and aesthetically.
Kamado
Which fuel is best for me?
By using different types of charcoal, you can also experiment with different flavors which depend on your personal preference and the type of dishes you want to prepare. Charcoal is generally considered an excellent choice due to the flavor it adds to dishes.
Dry wood is the most recommended fuel for a Plancha BBQ. Using hardwood (like oak) you have a long time fire and has a subtle aroma from the smoke. Using wood from a fruit tree gives you different aromas, however they burn more quickly. The key is to use dry wood with a maximum of 20% moisture.
How do I light a Tiger Fire Kamado BBQ?
Lighting a Kamado grill using fire starters or an electric looftlighter is an efficient method to quickly reach the desired cooking temperature. Here is a step-by-step guide:
- Supplies:
- •Fire starters
- •Charcoal
- •Electric looftlighter (Option 1)
- •Long lighter or matches (Option 2)
Step 1: Place the Kamado
Ensure that your Kamado grill is on a safe, stable surface, and that the ventilation openings are clear for airflow.
Step 2: Fill the Kamado with charcoal
Fill the firebox of your Kamado with the desired amount of charcoal. The exact amount depends on the dish, the temperature you want to achieve, and the cooking time required.
Step 3: Ignite the Kamado
Option 1: Looftlighter
Insert the looftlighter into the charcoal and turn it on. Hold the looftlighter in the same spot for a few minutes to ignite the charcoal.
Option 2: Fire Starters
Place a few fire starters on top of the charcoal and ignite them using a long lighter or matches.
Both methods are effective for lighting your Kamado grill quickly and efficiently. Choose the one that best suits your preference and available supplies.
Step 4: Keep the firebox and airflow open
Once the charcoal begins to burn, leave the lid of the Kamado grill open and ensure that the bottom air intake vent is fully open. This will help maximize airflow and ignite the flames.
Step 5: Close the lid and adjust the temperature
Once the charcoal is burning well, glowing, and emitting minimal smoke, close the lid of the Kamado grill. Adjust the airflow using the bottom and top ventilation openings to reach and maintain the desired cooking temperature.
Your Tiger Fire Kamado grill is now ready to cook at the desired temperature. Always take the necessary safety precautions and supervise while cooking.
How do I regulate the temperature of a Kamado BBQ?
Follow these steps:
- Start with the air intakes
The primary way to control the temperature in a Kamado grill is by adjusting the air intakes. The lower and upper air intakes regulate the airflow to the charcoal, thus controlling the temperature in the grill.
- Open the air intakes
To achieve a higher temperature, open both the lower and upper air intakes wide. This allows more air to flow in, resulting in increased temperature.
- Close the air intakes
If you want to lower the temperature, gradually close both the lower and upper air intakes. This restricts the airflow to the charcoal and reduces the heat in the grill.
- Adjust the upper air intake
You can also fine-tune the temperature by adjusting only the upper air intake. Opening it increases the temperature, while closing it lowers the temperature.
- Monitor and adjust
It may take some time for the temperature to stabilize after you make adjustments to the air intakes. Use a thermometer to monitor the grill temperature and adjust the air intakes accordingly. Be patient and allow the grill time to respond to the changes.
- Experiment
Controlling the temperature in a Kamado grill takes practice. Experiment with different settings and observe how the temperature responds. Over time, you'll become better at accurately regulating the heat for various cooking techniques.
With these adjustments to the air intakes, you can effectively control and adjust the temperature in your Tiger Fire Kamado to suit your cooking needs.
What do I need to do to maintain my Kamado BBQ properly?
Maintaining your Tiger Fire Kamado is essential to ensure it remains in top condition and provides years of enjoyable cooking. Here are some steps for Kamado maintenance:
- 1. Regular cleaning
After each use, it's important to clean the grill grates, firebox, and ash pan. Remove food residue and ash to prevent buildup.
- 2. Check the seals
Periodically, inspect the seals around the lid and ventilation openings. If you notice worn or damaged seals, replace them to maintain the efficiency of the Kamado.
- 3. Remove ash and charcoal remnants
Regularly, remove excess ash and charcoal remnants from the ash pan to avoid obstructing airflow.
- 4. Inspect the ventilation openings
Ensure the air intakes are not blocked by ash or debris, as this can affect temperature control. Clean them if necessary.
- 5. Clean the exterior
Periodically, clean the exterior of the Kamado to remove dirt and grease. Use a cloth or sponge and warm water to clean the surfaces. You can use a mild cleaner for stubborn stains. Ensure the Kamado is completely dry before using it or storing it.
- 6. Store the Kamado properly
If you won't be using the Kamado for an extended period, make sure it remains dry and covered. Protect it from extreme weather conditions with a Tiger Fire cover.
- 7. Use the right accessories
Utilize accessories such as an ash tool, brush, and cover to make maintenance easier and extend the life of your Kamado.
- 8. Maintain the hinges and latches
Keep the hinges and latches of the Kamado well-lubricated to ensure the lid opens and closes smoothly.
- 9. Get to know your Kamado
Take the time to understand your Kamado and how it behaves during cooking. It requires some experience to accurately control the temperature.
With regular maintenance and care, your Tiger Fire Kamado will provide many years of fantastic cooking experiences. It's worth dedicating some time to preserving the quality and performance of this excellent cooking appliance.
