Sales related
Can I return my device if I am not satisfied with it?
Will I receive an order confirmation after my purchase? What if I haven't received it?
What is the delivery time?
The average delivery time is between 2 and 5 business days.
How will the device be delivered?
Do I need to be home for the delivery?
What if I'm not home for delivery?
A second delivery attempt for a pallet shipment will incur additional costs that you will need to pay before receiving your order.
What warranty is provided?
Can I obtain spare parts?
Can I purchase parts separately?
Plancha
What wood should I use?
If your wood is not dry (humidity should be less then 20%), it will also produce a lot of smoke and burn poorly.
Make sure not to use scrap or softwood. Large pieces of wood are not recommended.
How do I light the plancha BBQ?
How do I create different temperature zones?
You can use cedarwood planks to halve the temperature of your cooking surface and keep ingredients warm.
Adjusting the distance of your ingredients from the fire or adjusting the position of your burning fire in the bowl is sufficient to change the cooking temperature.
How do I avoid smoke formation?
• Wet or partially dry wood;
• Oversized wood blocks;
• Adding too much wood at once, causing the fire to smother;
• Placing wood blocks flat in the fire pit, limiting oxygen supply and causing the blocks to smolder.
What oil should I use?
It's recommended to use vegetable oil with a higher smoke point, such as peanut, rice, grapeseed, canola, safflower, or soybean oil.
Use our oil can to measure the ideal amount each time.
What to do during the initial use?
Before your first cooking session, thoroughly clean the griddle with warm water and a mild detergent. This process removes any production-related impurities and the protective coating. After cleaning the surface, apply a thin layer of high-smoke-point vegetable oil to saturate and protect the griddle from rust while helping to develop a smooth non-stick surface.
Lastly, heat the TiGER FiRE gradually to a high temperature over 1 hour to season it. This process promotes seasoning and ensures an optimal cooking surface for future preparations.
This careful preparation process sets the stage for flavorful cooking experiences with TiGER FiRE.
How do I maintain my TiGER FiRE?
After each cooking session, it's essential to thoroughly clean the griddle with a spatula to remove food residue. Then, rub the surface with vegetable oil to protect it from rust and maintain the non-stick coating. For deeper cleaning sessions, you can use warm water and a mild detergent, followed by thorough rinsing and drying.
Make sure to apply a thin layer of oil to the griddle after cleaning before storing it.
Regularly, depending on usage, it's important to remove any accumulated residues or impurities using a TiGER FiRE spatula. This helps keep the griddle smooth and clean, ensuring optimal cooking performance.
In summary, properly oiling the griddle is key to maintaining your plancha and preparing delicious dishes on a well-prepared cooking surface.
Be sure to check each month to ensure your griddle is still adequately coated with a layer of oil. Avoid leaving ash residues in the fire pit when using water.
I accidentally scratched my Black Powder Plancha BBQ. How can I fix this?
You can refresh your TiGER FiRE over time or touch up superficial damage using Touch Up Paint.
This allows you to easily and independently maintain the original appearance of your TiGER FiRE.
My Corten steel TiGER FIRE has different coloring. Is this normal?
Color variation occurs because Corten steel reacts to environmental conditions such as humidity, heat, and weather exposure. The oxidation process does not occur evenly across the entire surface, resulting in variations in color and texture. This color difference is completely normal and adds to Corten steel's distinctive appearance.
It's important to note that the color variation does not affect the durability or performance of Corten steel. In fact, the patina that forms protects the steel from further corrosion and contributes to the material's long lifespan.
So, if you notice color differences on your Corten steel TiGER FiRE plancha, there's no need to worry. It's a natural and aesthetic characteristic of this beautiful material, adding character to your barbecue over time.
Kamado
Which fuel is best for me?
By using different types of charcoal, you can also experiment with different flavors which depend on your personal preference and the type of dishes you want to prepare. Charcoal is generally considered an excellent choice due to the flavor it adds to dishes.
Dry wood is the most recommended fuel for a Plancha BBQ. Using hardwood (like oak) you have a long time fire and has a subtle aroma from the smoke. Using wood from a fruit tree gives you different aromas, however they burn more quickly. The key is to use dry wood with a maximum of 20% moisture.
How do I light a Tiger Fire Kamado BBQ?
Lighting a Kamado grill using fire starters or an electric looftlighter is an efficient method to quickly reach the desired cooking temperature. Here is a step-by-step guide:
- Supplies:
- •Fire starters
- •Charcoal
- •Electric looftlighter (Option 1)
- •Long lighter or matches (Option 2)
Step 1: Place the Kamado
Ensure that your Kamado grill is on a safe, stable surface, and that the ventilation openings are clear for airflow.
Step 2: Fill the Kamado with charcoal
Fill the firebox of your Kamado with the desired amount of charcoal. The exact amount depends on the dish, the temperature you want to achieve, and the cooking time required.
Step 3: Ignite the Kamado
Option 1: Looftlighter
Insert the looftlighter into the charcoal and turn it on. Hold the looftlighter in the same spot for a few minutes to ignite the charcoal.
Option 2: Fire Starters
Place a few fire starters on top of the charcoal and ignite them using a long lighter or matches.
Both methods are effective for lighting your Kamado grill quickly and efficiently. Choose the one that best suits your preference and available supplies.
Step 4: Keep the firebox and airflow open
Once the charcoal begins to burn, leave the lid of the Kamado grill open and ensure that the bottom air intake vent is fully open. This will help maximize airflow and ignite the flames.
Step 5: Close the lid and adjust the temperature
Once the charcoal is burning well, glowing, and emitting minimal smoke, close the lid of the Kamado grill. Adjust the airflow using the bottom and top ventilation openings to reach and maintain the desired cooking temperature.
Your Tiger Fire Kamado grill is now ready to cook at the desired temperature. Always take the necessary safety precautions and supervise while cooking.
How do I regulate the temperature of a Kamado BBQ?
Follow these steps:
- Start with the air intakes
The primary way to control the temperature in a Kamado grill is by adjusting the air intakes. The lower and upper air intakes regulate the airflow to the charcoal, thus controlling the temperature in the grill.
- Open the air intakes
To achieve a higher temperature, open both the lower and upper air intakes wide. This allows more air to flow in, resulting in increased temperature.
- Close the air intakes
If you want to lower the temperature, gradually close both the lower and upper air intakes. This restricts the airflow to the charcoal and reduces the heat in the grill.
- Adjust the upper air intake
You can also fine-tune the temperature by adjusting only the upper air intake. Opening it increases the temperature, while closing it lowers the temperature.
- Monitor and adjust
It may take some time for the temperature to stabilize after you make adjustments to the air intakes. Use a thermometer to monitor the grill temperature and adjust the air intakes accordingly. Be patient and allow the grill time to respond to the changes.
- Experiment
Controlling the temperature in a Kamado grill takes practice. Experiment with different settings and observe how the temperature responds. Over time, you'll become better at accurately regulating the heat for various cooking techniques.
With these adjustments to the air intakes, you can effectively control and adjust the temperature in your Tiger Fire Kamado to suit your cooking needs.
What do I need to do to maintain my Kamado BBQ properly?
Maintaining your Tiger Fire Kamado is essential to ensure it remains in top condition and provides years of enjoyable cooking. Here are some steps for Kamado maintenance:
- 1. Regular cleaning
After each use, it's important to clean the grill grates, firebox, and ash pan. Remove food residue and ash to prevent buildup.
- 2. Check the seals
Periodically, inspect the seals around the lid and ventilation openings. If you notice worn or damaged seals, replace them to maintain the efficiency of the Kamado.
- 3. Remove ash and charcoal remnants
Regularly, remove excess ash and charcoal remnants from the ash pan to avoid obstructing airflow.
- 4. Inspect the ventilation openings
Ensure the air intakes are not blocked by ash or debris, as this can affect temperature control. Clean them if necessary.
- 5. Clean the exterior
Periodically, clean the exterior of the Kamado to remove dirt and grease. Use a cloth or sponge and warm water to clean the surfaces. You can use a mild cleaner for stubborn stains. Ensure the Kamado is completely dry before using it or storing it.
- 6. Store the Kamado properly
If you won't be using the Kamado for an extended period, make sure it remains dry and covered. Protect it from extreme weather conditions with a Tiger Fire cover.
- 7. Use the right accessories
Utilize accessories such as an ash tool, brush, and cover to make maintenance easier and extend the life of your Kamado.
- 8. Maintain the hinges and latches
Keep the hinges and latches of the Kamado well-lubricated to ensure the lid opens and closes smoothly.
- 9. Get to know your Kamado
Take the time to understand your Kamado and how it behaves during cooking. It requires some experience to accurately control the temperature.
With regular maintenance and care, your Tiger Fire Kamado will provide many years of fantastic cooking experiences. It's worth dedicating some time to preserving the quality and performance of this excellent cooking appliance.