Shipping policy

Article 5: Delivery and Execution of the Agreement

Items ordered through this webshop are delivered in Belgium, the Netherlands, France, Luxembourg, Germany, Spain, Portugal, Italy, the Czech Republic, Poland, and Austria.

Tiger Fire delivers the product(s) by shipping to the customer or their representative. Up to the front door or driveway on the ground floor. Goods are only manufactured and/or shipped after payment has been credited to our account. The shipping costs are listed on the website.

If the customer has provided an incorrect address for delivery or is not at their address at the time of delivery to receive their shipment, the supplier has the right to charge the customer additional delivery costs.

Unless otherwise agreed or expressly stated, the goods will be delivered to the customer's residence within 30 days of receipt of the order.

If a product cannot be delivered, the customer will be informed within thirty (30) days. In this case, the customer has the right to terminate the contract without any payment being due. The customer is not entitled to compensation. In the event of termination in accordance with this article, Tiger Fire will refund the amount paid by the customer as soon as possible, but no later than fourteen (14) days after termination.

Any visible damage and/or qualitative deficiency of an item or other deficiency in the delivery must be reported immediately by the customer to Tiger Fire and noted on the CMR of the transport company. A photo of the CMR with the remark must be taken and sent immediately, but no later than 24 hours after receipt, to webshop@tigerfire.eu. This must be done before the complaint form is filled out. If the damage is not noted on the CMR strip and not reported within 24 hours, no claim can be made to the carrier for shipping or handling damage.

The risk of loss or damage passes to the customer as soon as they (or a third party designated by them who is not the carrier) have physically taken possession of the goods. However, the risk already passes to the customer upon delivery to the carrier if the carrier has been instructed by the customer to transport the goods and this choice was not offered by Tiger Fire.

The customer is obliged to take delivery of the products at the agreed place(s) at the time the supplier delivers or has them delivered to the customer or at the time they are made available to the customer in accordance with the agreement. If the customer fails to do so, the resulting costs, including shipping costs, will be borne by them.

If the customer refuses or fails to provide information or instructions necessary for the delivery, the products intended for delivery will be stored at the customer's expense and risk.