Refund policy
Right of Withdrawal
The provisions of this article apply only to customers who purchase items online from Tiger Fire in their capacity as consumers.
The customer has the right to withdraw from the contract within 14 calendar days without providing any reason.
The withdrawal period expires 14 calendar days after the day:
- “on which the customer or a third party designated by the customer, who is not the carrier, physically takes possession of the goods”;
- “on which the customer or a third party designated by the customer, who is not the carrier, physically takes possession of the last good”;
- “at the moment the customer or a third party designated by the customer, who is not the carrier, physically takes possession of the last shipment or the last part.”
To exercise the right of withdrawal, the customer must inform Tiger Fire by email (webshop@tigerfire.eu) of their decision to withdraw from the contract. The customer may use the COMPLAINTS - RETURNS FORM available on the website for this purpose. We cannot issue any credit without a fully completed form, sent by email along with the returned product.
To meet the withdrawal deadline, the customer must send their notification of the exercise of the right of withdrawal before the withdrawal period has expired.
The customer must return the goods, in accordance with the reasonable and clear instructions provided by Tiger Fire, without undue delay and in any case not later than 14 calendar days from the day on which they communicated their decision to withdraw from the contract to (Tiger Fire, Aalterbaan 238B, 9990 Maldegem, Belgium). The customer is considered to have complied with the deadline if they return the goods before the 14-calendar-day period has expired.
If the customer exercises their right of withdrawal, they will be responsible for the costs of returning the goods.
If the returned product has been diminished in value in any way, Tiger Fire reserves the right to hold the customer liable and claim compensation for the loss of value resulting from the use of the goods by the customer that goes beyond what is necessary to establish the nature, characteristics, and functioning of the goods.
Only items that are in their original packaging, along with all accessories, instructions for use, and the invoice or proof of purchase, can be returned.
If the customer has not exercised their right of withdrawal by the end of the withdrawal period (14 calendar days), has not indicated their intention to do so, or has not returned the product(s) to Tiger Fire, the purchase is final.
Any additional costs resulting from the customer's choice of a delivery method other than the cheapest standard delivery offered by Tiger Fire will not be reimbursed.
Tiger Fire will refund the customer using the same payment method that the customer used for the original transaction, unless the customer has expressly agreed otherwise. In any case, no fees will be charged to the customer for this refund.
The customer cannot exercise the right of withdrawal for:
- the delivery or provision of goods or services whose price is linked to fluctuations in the financial market which Tiger Fire cannot control and which may occur during the withdrawal period;
- the delivery of goods made to the customer’s specifications, or clearly personalized for a specific person;
- the delivery of goods that, by their nature, are inseparably mixed with other products after delivery;
- contracts where the customer has expressly requested Tiger Fire to come to their premises to carry out urgent repairs or maintenance;
- contracts concluded during a public auction.
